At Wings and Whiskers we want you to love all of your purchases from us, but if for some reason, you are not happy with your purchase, then you can return it to us in its original condition within 14 days for a refund (excluding delivery fees).

Please make sure you fully inspect your items to ensure that you are happy with them before disposing of packaging as failure to do so may result in us being unable to provide you with a refund.

In order to return your item, please fill in the return form included with your order and enclose it with the items you wish to return and post it back to:

Wings and Whiskers, Sennelagerstrasse 111, 33104 Paderborn, Germany

Cost of Returning Items

We require you to be responsible for the cost of returning an item you are unhappy with.

Faulty Items

If you believe that your item is faulty then please contact our friendly team via email at wingsandwhiskers@hotmail.com and we will get back to you within 24 hours of receiving your email (except weekends). We are only able to replace faulty items with the same item.

Returns Terms and Conditions

• Unwanted items must be returned within 14 days of receipt to qualify for a refund. We can issue you with a credit note for any items returned after this time up to 28 days. We are unable to exchange unwanted items with a different item.
• Please ensure all items are packaged securely and sufficiently to withstand delivery. Failure to do so may result in Wings and Whiskers being unable to refund you.
• We cannot accept liability for goods lost or damaged in transit and we recommend that you obtain insured delivery and keep hold of your receipt.
• Please make sure that you fully inspect your items to ensure you are happy with them before disposing of any packaging as failure to do so may result in us not being able to refund you.